mamak Privacy Policy
This page describes what we collect when you use mamak and how we keep that data protected. We at mamak are committed to handling your personal information responsibly. When you open an account, deposit funds, or place a wager on our platform, we collect specific data to verify your identity, process transactions, and comply with applicable law.
Our privacy practices are designed around a simple principle: we collect only the data we need to operate mamak securely and legally. We do not sell your information to third parties for marketing purposes. Your data remains encrypted and stored on secure servers. We outline here exactly what we collect, how we use it, and what rights you have over your information.
This policy applies to all users of mamak across supported jurisdictions, including those in Jakarta, Surabaya, Bandung, Medan, and Semarang. If you have questions about how we handle your data, our support team can provide clarification.
What We Collect on mamak
We collect several categories of data when you use mamak. Understanding what we gather helps you make informed decisions about your account.
Account and identity data. When you register on mamak, we require your email address, a password, and basic contact information such as your name and date of birth. For account verification—a requirement before your first withdrawal—we ask for a photo ID and proof of address. We collect this data to confirm your identity and prevent fraud and underage access.
Payment and transaction data. We record every deposit and withdrawal you make on mamak. This includes the payment method you selected (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the timestamp. We retain transaction records for compliance and audit purposes. Payment processors handle the actual payment details; we receive only confirmation that a transaction succeeded or failed.
Behavioral data. We log which games you play on mamak, how long you play, and which features you use. We track this information to understand platform usage patterns, improve game recommendations, and detect unusual account activity that might indicate fraud or account compromise.
Device and connection data. When you access mamak, we record your device type (mobile, tablet, desktop), your operating system, and your approximate location based on your internet address. We use this data to optimize the mamak platform for your device and to prevent access from unauthorized locations.
How We Use and Protect Your Data on mamak
Data usage. We use your data primarily to operate mamak—to process deposits and withdrawals, verify your identity, deliver the games and markets you request, and respond to your support inquiries. We also use aggregated, non-identifying data to analyze platform performance, improve user experience, and develop new features. We do not use your data for marketing emails or third-party promotions unless you explicitly consent.
Data retention. We retain your account data for as long as your mamak account remains active. After you close your account, we keep records as long as required by law—typically several years for tax and anti-money-laundering compliance. Transaction records on mamak are retained indefinitely for regulatory purposes.
Third-party processors. We engage third-party service providers to help operate mamak. These include payment processors, identity verification services, and cloud hosting providers. We require all third parties to maintain strict confidentiality and use your data only for the specific purposes we authorize. Our servers may sit outside your jurisdiction; data transfers are encrypted and subject to written agreements protecting your privacy.
Your rights. Depending on your jurisdiction, you may have the right to access your data, correct inaccuracies, or request deletion of your account. You can contact our support team to exercise these rights. We will respond within a reasonable timeframe. If you believe we have mishandled your data, you also have the right to lodge a complaint with your local data protection authority.
Key takeaways
- We collect identity, payment, and behavioral data to operate mamak securely
- We do not sell your data to third parties for marketing
- Payment processors handle sensitive card details; we receive only confirmations
- You have rights to access, correct, or delete your mamak data
- We retain transaction records as required by law for compliance
Security measures. We at mamak encrypt all data transmitted between your device and our servers using industry-standard SSL/TLS protocols. Your account is protected by your password; we recommend using a strong, unique password and changing it regularly. We implement multi-factor authentication options to add an extra layer of protection to your mamak account.
Contact us. If you have questions about this privacy policy or how we handle your data on mamak, contact our support team through the contact form on our platform or via email. We will respond to privacy inquiries promptly. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.